IT Support – Düsseldorf or Palma Office

IT Operations & Support - Düsseldorf, Germany
Level: Early Career
Start date: As soon as possible

IT Support – Düsseldorf or Palma Office

trivago is looking for several talents for our Düsseldorf or Palma offices with experience working in IT Support, on a user help desk or in networking who can take a hands-on approach in assisting our staff with all their IT-related issues in person. We need people who both love technology and who prefer helping people deal with their issues face-to-face instead of remotely. If you can ensure that our users stay satisfied, we’d like to hear from you.

What you’ll do:

  • As part of our internal user help desk team, install, maintain and update workstations for our users and be their first point of contact for all IT-related issues or queries.
  • Troubleshoot IT malfunctions on a daily basis to ensure that everyone stays on track, tackling problems directly rather than providing support with an FAQ sheet.
  • Assist in taking care of our internal user help desk, ensuring that all requests are acknowledged and responded to.
  • Document your work on our internal knowledge base so that our entire team can benefit.

What you’ll need:

  • To be a master of Windows 10.
  • The ability to set up and operate Microsoft Office 365 in your sleep.
  • A complete understanding of all aspects of computer networking.
  • Experience in setting up and operating various devices. You must also be confident troubleshooting issues on notebooks, tablets, PCs and mobile devices.
  • A valid work permit for Germany.
  • A positive attitude and a friendly demeanour that makes you the perfect team player.
  • An organized and structured work style and has the ability to keep a cool head under pressure.
  • Fluency in English (our company language).

What we’d love you to have:

  • 1-2 years’ experience working in IT Support/user help desk or in networking.
  • Some previous experience working as a system administrator.
  • German language skills (as some systems are programmed in German).

Life at trivago is…

  • The opportunity to develop personally and professionally with regular code workshops and Hackathons, as well as the chance to contribute to our tech blog.
  • Being an active member of our PHP, JavaScript, and UI guilds.
  • The ability to push your ideas through to execution without being held back by bureaucracy.
  • The freedom to embrace small-scale failures as a path to large-scale success.
  • The belief that factual proof, not seniority, determines which path to take.
  • Self-determined working hours based on measuring productivity through goals rather than number of hours spent in the office.
  • Being supported in all your needs, including relocation assistance and language classes for international arrivals.
  • Working in our Düsseldorf or Palma offices.
  • To find out more about life at trivago follow us on Facebook – @lifeattrivago

Additional information:

  • Please note that only applicants with a valid work permit for Germany will be considered for this position.
  • Please note that all applications must be made online. We do not accept physical applications and any documents sent to us will not be returned.
  • Please note that your CV and motivation letter must be written in English.
  • Please mention if you would prefer working in Düsseldorf or Palma, or if you don’t have a preference at all.