Need help with your booking?

You may have booked with one of the popular booking sites compared on trivago. Click one of the links below to be taken to their support pages.

How trivago works

trivago is a hotel search and price comparison website.

We scan 200+ hotel booking sites, such as Expedia and Booking.com, to help you find your ideal hotel for the best price. Once you find a hotel to your liking, you can click on the deal to be taken to the booking site offering the rate where you can make a reservation directly with them.

trivago is free to use. For our service, we do not add any fees or mark-ups onto the prices compared on our website.

Are the prices per person or per room, for the whole stay or per night?

The prices shown on trivago are per night for the total number of searched rooms.

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What taxes and fees are included in the rates shown on trivago?

We display the net rate on our American website, as is standard practice. The net rate does not include any additional taxes or fees. You can view the total price by clicking a rate to go to the booking site offering the deal.

Potential transaction fees are not included on our website, as these vary from booking to booking, depending on each user’s payment method and the booking site.

Please make sure to double-check all information on the booking site before making your reservation. We also recommend that you select to pay in your preferred currency to avoid unnecessary transaction fees. For further information, please contact the booking site offering the deal to your liking. You can find the contact details of popular booking sites on trivago by clicking here.

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How can I search for pet-friendly hotels?

You can find the “Pets allowed” filter under “Hotel facilities” in the filter menu on the left. In some cases, you may need to contact the booking site offering the deal to your liking or the hotel directly to confirm whether they will allow your type of pet.

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How can I contact a hotel directly?

You can find a hotel’s website & phone number in its trivago entry by clicking on “View all deals” or the hotel’s review icon and then selecting “Hotel details” on the right.

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Can I compare hotels based on their distance from a location?

By entering your destination in the search bar or typing in an address or landmark into the Address bar on the left, you can compare hotels based on their distance from your desired location.

At the top of the results, you can use the pulldown menu to sort hotels by distance from your desired location.

Distances on trivago are based on a direct point-to-point aerial transit path and not the distance traveling by car or on foot.

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I’ve made a booking and need assistance

trivago is a hotel search and price comparison website so we are not actually involved in the booking. After you found the deal to your liking on trivago, you would have clicked it to be taken to the booking site offering the price (e.g. Expedia, Booking.com) where you made a reservation directly with them. For your online security, we keep no records of the transactions made through the booking sites and cannot access or alter your booking in any way.

Are you looking for your booking confirmation email or receipt?

You will need to contact the booking site you booked the hotel with to retrieve your confirmation. You can find the contact details of popular booking sites on trivago by clicking here.

We also recommend double-checking your spam folder for a confirmation email.

If you cannot remember which booking site you used, you can always search on trivago for the hotel and dates you booked to identify the booking site you made your reservation with. You may also be able to find more information by looking in your internet browser history for the day you made the booking.

You can also try checking your credit card or bank statement, as the name of the booking site you made your reservation with may appear next to the outgoing payment.

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Do you want to cancel or modify your booking?

You will need to contact the booking site you booked the hotel with to change or cancel your reservation. You can find the contact details of popular booking sites on trivago by clicking here.

To identify which booking site you used, you should be able to find its name on your booking confirmation email. Please double-check your spam folder should you not have received one.

If you cannot find your confirmation email, you can always search on trivago for the hotel and dates you booked to identify the booking site you made your reservation with. You may also be able to find more information by looking in your internet browser history for the day you made the booking.

You can also try checking your credit card or bank statement, as the name of the booking site you made your reservation with may appear next to the outgoing payment.

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Do you have a question about your booking?

You will need to contact the booking site you booked the hotel with for any queries regarding your reservation. You can find the contact details of popular booking sites on trivago by clicking here.

To identify which booking site you used, you should be able to find its name on your booking confirmation email. Please double-check your spam folder should you not have received one.

If you cannot find your confirmation email, you can always search on trivago for the hotel and dates you booked to identify the booking site you made your reservation with. You may also be able to find more information by looking in your internet browser history for the day you made the booking.

You can also try checking your credit card or bank statement, as the name of the booking site you made your reservation with may appear next to the outgoing payment.

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Are you experiencing difficulties with your reservation?

Should you be experiencing problems with the booking site you made your reservation with, please let us know of the issue.

If you are experiencing difficulties with your reservation due to an error on the trivago website, please take a look at the next topic.

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I would like to make a booking

Are you looking to make a booking?

As a hotel search, trivago compares over 1.3 million hotels to help you find the ideal place to stay. By using our filter menu on the left, you can narrow down your search in dozens of ways such as establishing your preferred hotel star rating, maximum price per night and much, much more.

We also compare the prices on 200+ booking sites, such as Expedia and Booking.com, are offering for hotels. Once you find a deal to your liking, you can click to be taken to the booking site offering the rate where you can make a reservation directly with them.

You can start your search here!

Happy hotel hunting!

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Do you want to know more about a specific deal on our website?

Please contact the booking site offering the deal to your liking with any questions about the room deal they are offering, including available payment methods. You can find the contact details of popular booking sites on trivago by clicking here.

As a hotel search, trivago scans 200+ hotel reservation websites, including Expedia and Booking.com, to help you find your ideal hotel for the best price. Once you find a deal to your liking, you can click to be taken to the booking site offering the rate where you can make a reservation directly with them.

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Do you want to know more about the booking site offering each deal?

trivago compares the prices on 200 + booking sites are offering for over 1 million hotels, covering the overwhelming majority of the global online hotel market. Our goal is to help you find your ideal hotel for the best price. To do so, we strive to give our users the most comprehensive overview of all available online hotel deals.

To ensure the effectiveness of our price comparison, it is of the utmost importance to us that each booking site compared on trivago has a proven track record of reliability with bookings. As such, each booking site is thoroughly proofed before being admitted into our comparison and we continuously monitor the performance of each one.

Please note that as a hotel search engine and price comparison, trivago is not involved in the booking process between the user, the online travel agent and the hotel, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.

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Are you looking for top offers and deals?

You can find top deals and hotel recommendations on our trivago Room5 blog. Please click here for more information.

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I’ve discovered an error on trivago

Did you click one price on trivago and find another one on the booking site?

As much as we would like to guarantee 100% price consistency at all times, this is unfortunately not always possible. Have you checked to see if the price difference you noticed is down to the following reasons?

1) Please note we always display the price per room per night on trivago.

2) It may be that certain taxes and fees are not included on this trivago platform. For further information, please see our price policy in “How trivago works”.

Please note, as a hotel search and price comparison, trivago does not guarantee the prices compared on our website.

Should you notice a price discrepancy, please let us know.

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Did you click a deal on trivago and find a different hotel on the booking site?

It can occasionally occur that users are redirected to the wrong hotel from our website. We are continuously working with the booking sites on improving the accuracy of these links.

Please let us know of any problem you encountered.

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Have you discovered incorrect hotel information on our website?

We are sorry to hear you have been experiencing difficulties on our website. Perhaps you’ve discovered that a hotel no longer has a swimming pool or now allows guests to bring their pets.

Please let us know of any problem you encountered.

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Feedback & other queries

Perhaps you are experiencing an issue on trivago not addressed in the topics above, or you would like to give us feedback on our website or our advertising?

Our User Support teams will be happy to answer any queries you have.