category: Customer Service

Saying buongiorno to Venice again

Saying buongiorno to Venice again

Like countless cities around the world, Venice was hit hard when international tourism came to a screeching halt in early 2020. The city quickly went from one extreme, seeing 30…

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The new age of customer service: Keeping it human during challenging times

The new age of customer service: Keeping it human during challenging times

All of us have been on the customer side of a customer service inquiry more than once, but have you ever considered what it’s like to be on the receiving…

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