Technical Account Manager – Key Accounts

Do you want to bring your expertise to an innovative, dynamic team where every day offers a new challenge?

Our Core Connectivity Management team is looking for someone to be the interface for collaboration between multiple internal teams and our advertisers, while taking technical ownership of high priority initiatives with our key accounts.

Ready for the challenge? Read on!

How you’ll make an impact:

  • Be the interface for selected high-value and high-complexity technical initiatives between advertisers, technical teams and Sales & Account Management.
  • Liaise both with the Sales Account Manager, the assigned advertisers and other internal stakeholders whenever deeper consultation or trouble-shooting in the assigned topic areas are needed.
  • Building strong relationships with our key accounts by exchanging via mail, calls and technical QBRs.
  • Collaboratively maximize advertisers by analyzing technical KPIs and consult on missing opportunities.
  • Monitor conversion API metrics to ensure swift and stable performance.
  • Funnel advertiser requests with our development team to ensure flawless implementation changes.
  • Coordinate with QA teams to confirm potential bugs and help advertisers to find solutions.
  • Help to design process- and workflow-refinements to adapt to changes and ensure smooth team collaboration.

What we’re looking for:

  • The assertiveness and strong communication skills necessary to provide a basis for successful relationship building.
  • Clear understanding of XML and JSON web services (SOAP, REST).
  • Ability to efficiently describe complex and technical issues to a non-tech audience.
  • Excellent organization skills allowing you to prioritize effectively in accordance with internal and external stakeholders.
  • Excellent analytical skills enabling you to detect data inconsistencies.
  • Understanding of URL tracking.
  • A team player with the ability to also work independently.

What makes you stand out:

  • 2-4 years’ work experience in Technical Account Management or Technical Customer Service or a related field.
  • Basic knowledge of object-oriented programming.
  • Experience with Jira.

What you can expect from life at trivago:

Entrepreneurship: The freedom to take ownership of your work and drive initiatives independently. It’s the idea that counts, not the position. 
Growth: Support for your development, constant new opportunities, regular peer feedback, mentorship and training.
International workforce: Collaboration with international talents from 80+ nations bringing different perspectives, backgrounds and expertise together to ensure a truly global focus.
Flexibility: Self-determined working hours and the opportunity to split your time between home and our campus in Düsseldorf: At least 2 days on campus and 3 days at home per week. We also offer further flexibility for parents of young children and talents with severe disabilities or health conditions.
Relocation and integration: Support with relocation costs, insurance, work permit and visa questions.
Equal opportunity: Commitment to creating an all-inclusive workplace, because we know representing the diversity of our users in our talent base enables us to create a more meaningful product. 

A note from our recruitment team:

We know that applying for a new job can be both exciting and intimidating, but don’t worry, we’ve got you. Our recruiting team will be on hand every step of the way, but if you have any questions or concerns before applying, feel free to reach out to us at joinus@trivago.com. You can also find out more our hiring process here. We look forward to your application!