A note from trivago’s CEO regarding COVID-19
March 18, 2020
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We know there is a lot of uncertainty with the effects of the coronavirus (COVID-19) being felt around the world. Healthcare systems are reaching their limits and have even gone beyond – something we have not seen before. We are in uncharted territory as the news changes daily. As a global company of over 90 nationalities, our trivago team has family members and friends in some of the most heavily affected areas. For us, the well-being and safety of our global community is our first priority.
Please stay safe and reschedule unnecessary travel:
The World Health Organization (WHO) recommends washing your hands frequently with soap or alcohol-based sanitizer, avoiding touching your face, and maintaining distance between yourself and anyone who is coughing or sneezing. If you feel sick, please seek medical attention and isolate yourself from others.
How to cancel a booking:
With so many travelers trying to change or cancel their bookings right now, our booking site partners are experiencing an unprecedented number of customer requests. To help ease the strain, many are temporarily prioritizing travelers with the most immediate needs and therefore focusing first on trips happening in the next 7 days.
If you have to travel:
Governments around the world have issued travel alerts impacting any entry by foreign nationals. You can find a list of all the travel restrictions here. We encourage you to review The World Health Organization (WHO) website as they post up-to-date information about the outbreak, travel advice, and guidance.
We recognize that flexibility is key during times like this and if you do need to travel, free cancellation deals are available to you. On trivago, you can continue to browse deals and compare prices from the major booking sites, but it’s important to note the travel restrictions in the destination you are searching for. Just be sure to double check the exact terms of cancellation on the booking site you choose. We want you to be able to make the decision to stay or go when the time is right for you.
We have to work together to help our global community. On behalf of everyone at trivago, I want to thank you for the trust you put in us. Please stay safe.
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